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FAQs

Part 1: About Our Factory & Capabilities

Q1: What are your factory's main areas of expertise?

We are a full-category OEM/ODM manufacturer with extensive experience in R&D and production.  Our core product lines include Skincare (Face, Lip, Body, Hand, Feet), Hair Care, Essential Oils, Men's Grooming (Beard Care), Oral Care, Health & Wellness products, and Makeup.  We can develop custom formulas tailored to your market needs.

Q2: What certifications does your factory hold to guarantee quality?

We adhere to strict international manufacturing standards and hold key certifications, including:

  • GMPC (EU): Good Manufacturing Practice for cosmetics.
  • ISO 22716:2007: International standard for cosmetics quality systems.
  • ISO 9001:2015: Quality management system.

We also provide supporting documents like SGS, MSDS, and COA to ensure every batch meets our safety and quality commitments.

Q3: Where is your factory located? Is it easily accessible?

Our facility is based in Guangzhou, China, offering excellent logistical convenience.  We are only a 30-minute taxi ride from Guangzhou Baiyun International Airport (CAN).  We warmly welcome you to visit our factory and R&D center for an on-site inspection.

Part 2: The OEM/ODM Process

Q4: What is the difference between OEM and ODM?

OEM (Original Equipment Manufacturing): You provide the ready product concept, formula, and design.  We manufacture precisely to your specifications.

 

ODM (Original Design Manufacturing): You bring your market idea and requirements (e.g., function, target audience, budget).  We offer a turnkey solution, including market analysis, formula development, sampling, packaging design, and mass production.

Choose OEM if you have a proprietary brand and formula.  ODM is ideal for saving R&D resources and bringing ideas to market swiftly.

Q5: What is the first step to start an OEM/ODM project?

Simply contact us with your initial concept.  Key information to provide includes:

 

  • Product Type: e.g., a serum or a lipstick.
  • Target Market: Which country/region the product will be sold in (crucial for regulations).
  • Desired Efficacy: e.g., moisturizing, anti-aging, whitening.
  • Target EXW Cost: Your expected price range.

Based on this, our team will provide a professional preliminary assessment.

Q6: How long does sampling take, and what is the cost?

After agreement on project terms, initial sampling typically takes 3-7 working days.  Sampling costs depend on the formula's complexity.  For clients who proceed with a mass production order, the sampling fee is often deductible from the final invoice.

Part 3: Orders & Pricing

Q7: What is your Minimum Order Quantity (MOQ)?

MOQ varies with product type and packaging complexity.  Typically, our standard MOQ starts from 1000 pcs. We can offer more flexible MOQs for simple packaging items or clients committed to long-term cooperation.  Let's discuss your specific needs.

Q8: What is your production lead time?

The standard lead time, from final sample approval and deposit receipt to completed production, is approximately 15-30 days.  This timeline depends on order quantity, raw material availability, and packaging processes.  We provide a detailed schedule for each order.

Q9: What is included in the quoted price?

Our quotes are typically EXW (Ex-Works) and include:

 

  • Formula cost
  • Raw material cost
  • Production cost (labor, overhead)
  • Quality control for bulk cream and packaging

The quote does not include:

  • Shipping and insurance (we can assist with logistics)
  • Import duties (applicable in the destination country)

Part 4: Quality & Service

Q10: How do you ensure consistent product quality?

We implement a rigorous Quality Control (QC) system:

 

  • Incoming Inspection: All raw materials are checked upon arrival.
  • In-Process Control: Multiple checkpoints are monitored during production.
  • Finished Product Inspection: Every batch must pass lab tests before release.

Q11: What after-sales support do you provide?

We believe in "CSL - Chingo Supplier for Long-term cooperation."  Our support includes:

  • Complete technical documentation support.
  • Stable and consistent supply for repeat orders.
  • Updates on market trends and regulatory changes to support your brand's growth.

Ready to Turn Your Vision into Reality?

Contact Guangzhou Chingo Cosmetic Co., Ltd. today to discuss your project.  Let's build a successful, long-term partnership!